Product Returns and Refunds
Holiday return notice
To return an item, please complete the Cancellation form or call our Customer Support at +44 (0)80 8134 9931. Read our Terms & Conditions of Sale for more information about our Refund Policy.
Non-functioning (NF) Product: Failure Out of the Box
A mophie-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call mophie Technical Support at +44 (0)80 8134 9931, contact us via the online form at http://uk.mophie.com/ts or e-mail email@example.com within 14 calendar days of the delivery date. mophie Technical Support will determine whether the product is NF and offer you the following options:
-Replacement: mophie, at its expense, will ship another of the same product. mophie Technical Support will put you in touch with a mophie Sales Support Representative who will arrange for replacement and the NF product's return.
-Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
-If mophie Technical Support determines that a returned product is not NF, mophie will apply mophie's standard product warranty to the product. Further, if mophie determines that you have misrepresented a returned product's condition and that the product is not NF, mophie may impose up to a £50 handling fee.
NF PolicyThis NF policy applies only to mophie-branded hardware products currently offered at the mophie Online Store. As new products are offered, mophie reserves the right to determine whether or not this policy applies.
Defective ItemsIf you discover what you believe is a product defect for any mophie-branded product, please contact mophie Technical Support at +44 (0)80 8134 9931, via the online form at http://uk.mophie.com/ts or e-mail firstname.lastname@example.org. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. See the Product Warranty section here for specific information about mophie's product warranties.
Retail partner purchasesEvery genuine mophie product bought from uk.mophie.com or a third party retail partner is authorised for replacement due to warranty issues, however, we do not offer returns or refunds on products bought from other third party retailers. Please contact their customer support for more information.